• 9 апреля 2015, четверг
  • Казань, Kazan Federal University building 2, room 206

AKSES@KSU&Innopolis University: Thinking-Understanding approach in IT maintenance domain automation

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3277 дней назад
9 апреля 2015 c 18:30 до 19:30
Казань
Kazan Federal University building 2, room 206

There are a lot of applications in Software Engineering already created and most of them require maintenance of an IT personal, for example: bug fixing, change requests, etc. There are numbers of companies that work in IT outsourcing business model providing maintenance for software of third party companies. There are a lot of IT specialists, that fix bugs everyday or help user as IT support specialists (for example: remote software installation). In other words day-by-day they perform routine tasks. In this research talk, we explore the idea of incident processing automation: starting with processing requests in natural language and ending with incident resolution.

There are a lot of applications in Software Engineering already created and most of them require maintenance of an IT personal, for example: bug fixing, change requests, etc. There are numbers of companies that work in IT outsourcing business model providing maintenance for software of third party companies. There are a lot of IT specialists, that fix bugs everyday or help user as IT support specialists (for example: remote software installation). In other words day-by-day they perform routine tasks.

In this paper, we explore the idea of incident processing automation: starting with processing requests in natural language and ending with incident resolution.

Our goal is to implement this automation approach.  We like to reuse open-source solutions in our project, as much as we can. We use Minsky’s thinking model, from his book The Emotion machine. Natural language processor is the RelEx.

One of the main problems is that some of requests have grammatical or semantic errors. We perform additional processing to auto-correct these errors. 

Alexander was study in Kazan State University, Faculty of Calculation Mathematics and Cybernetics. In 2011 he finished university. He start his work in 2009 in Artificial Intelligence domain. He work on Thinking-Undestanding approach in IT maintenance domain (tu-project.com)

 

 

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